The Pokies 114 — Rules

Introduction — What this page covers

Welcome to the Rules page for The Pokies 114. We wrote and tested these rules to be the clearest, most practical guide for players who want to understand how our platform works, what is expected of you, and how we protect both your funds and the integrity of our games. These rules explain our legal basis, account requirements, deposits, withdrawals, bonus conditions, and how we respond to breaches. If you are in Australia or another jurisdiction where online gaming is permitted, this page explains how you can play safely and fairly on The Pokies 114.

General

These Rules set out the contractual relationship between you (the player) and The Pokies 114 (the operator). By registering and using our services you accept and agree to comply with these Rules. We encourage all players to read these provisions thoroughly before gameplay. Where we make updates to our Rules, we will publish changes on this page; continued use of the site after changes constitutes acceptance of the new terms.

We maintain a licensed gaming service and operate with systems designed to provide a secure and competitive experience. We have reviewed our operational processes and security measures to ensure they meet industry best practice. Our testing shows that registration, verification and payment systems function reliably across desktop and mobile devices, but please note that individual experiences can vary depending on local networks and banking partners.

Who can use The Pokies 114

1. You must be of legal gambling age in the jurisdiction where you reside. If local law requires a higher minimum age than another jurisdiction, the higher age applies.
2. Only players from countries where online gambling is legal and permitted by The Pokies 114 may register. You are responsible for ensuring your access is lawful in your location.
3. Registration requires accurate personal information. We may ask for proof of identity, address or payment ownership as part of our verification process.
4. Only one account per player is permitted unless we have granted prior written permission for multiple accounts for a valid reason.

Account Registration and Verification

When you register an account with The Pokies 114 you must provide your true name, date of birth, residential address, email address and phone number. Our identity verification process is designed to protect you and the platform from fraud, money laundering and underage play.

Based on our testing of the verification workflow, typical information requests include government-issued ID, proof of address (utility bill or bank statement) and proof of payment method where applicable. We handle personal documents confidentially and only use them for verification and compliance checks.

Responsible Use of Accounts

1. Your account is for personal, non-professional gaming and entertainment only.
2. Sharing login details, account credentials or account access with third parties is prohibited and will result in suspension.
3. You must not create duplicate accounts to exploit promotions or bonuses. Our systems and manual reviews identify this behaviour; we will void bonuses and winnings where abuse is found.
4. You must not use automated bots, scripts, or expert programs to manipulate games or outcomes. We will void winnings and close accounts where collusion or automation is detected.

Deposits — How funds reach your account

We accept a range of deposit methods dependent on your location. Deposits normally appear in your account shortly after confirmation from payment providers. Where there are delays, our support team will investigate and update you.

When making a deposit you must use payment methods in your name. If a deposit is made using a third-party payment instrument, we may suspend the transaction and request documentation to verify ownership and intent.

Deposit Limits and Controls

For player protection and regulatory compliance, deposit limits may apply. You can contact customer support to request changes, but all increases are subject to identity and source-of-funds verification. We recommend setting personal limits to manage your play responsibly.

Withdrawals — What to expect

Withdrawals are processed in accordance with our anti-money laundering and security policies. We verify identity and payment ownership before releasing funds. From our tests and routine assessments, standard processing times vary by payment method and external banking partners; some methods are near-instant while others may take several business days.

Once we have authorized a withdrawal it is transmitted to your chosen payout method and the time it takes to appear in your account is outside our direct control. If a withdrawal is returned by your bank, we will contact you to arrange an alternative payment method.

Playthrough Requirements and Payment Methods

To reduce the risk of misuse, certain payment methods require a minimum playthrough before withdrawals. Based on our review, typical playthrough rules used on the platform are summarized below:

Fees and Charges

We do not charge withdrawal fees on most methods. However, your financial institution may apply charges. We recommend checking with your bank or payment provider if you are unsure about possible fees.

Bonuses, Promotions and Fair Play

Bonuses and promotions are a benefit we offer but they are governed by specific bonus terms. We tested a range of promotional flows and found that bonus eligibility, eligible games and wagering requirements are always disclosed at point of offer. Key rules include:

1. Each bonus has explicit terms setting wagering requirements, eligible games and any contribution percentages. Read these carefully before claiming.
2. Only one bonus may be active on an account at a time unless stated otherwise.
3. Some bonuses exclude certain games or impose reduced crediting for specific game types. Playing excluded games while a bonus is active may void the bonus and associated winnings.
4. Using aggressive or exploitative strategies strictly to meet wagering requirements (for example, deliberately hedging outcomes or placing offsetting bets to meet turnover) is prohibited. Winnings obtained in this way will be cancelled.
5. We reserve the right to forfeit bonuses or winnings if we reasonably suspect misuse, fraud, collusion or abuse of promotions.

Game Malfunctions and System Errors

Despite rigorous testing and monitoring, games or systems may occasionally malfunction. If a malfunction occurs, we ask players not to attempt to exploit it. Our investigations may lead to reversals of play, adjustment of balances, or voiding of bets made during a malfunction. We will restore funds where appropriate after a fair and timely review.

Security, Data Protection and Privacy

Protecting your personal information and funds is a priority. We use industry-standard security measures and encryption to safeguard data. We collect only the personal information necessary for registration, verification and compliance. Personal data is processed in accordance with applicable data protection rules and for the purposes set out at registration and in this Rules page.

We tested the account security flow and recommend that players enable any available two-factor authentication options, use strong unique passwords, and never disclose account credentials. If you believe your account has been compromised, contact support immediately.

Responsible Gambling

The Pokies 114 supports responsible gambling. We provide self-exclusion, deposit limits, session reminders and cooling-off periods so players can control their play. Our testing confirms these features are accessible from account settings and customer support.

1. If you suspect you have a gambling problem, please use self-exclusion or contact our support team for assistance.
2. If you repeatedly request limit decreases, we may require additional verification before any increases are approved.
3. We can temporarily or permanently suspend accounts on request to assist with responsible play.

Anti-Money Laundering (AML) and Fraud Prevention

To comply with AML regulations and to protect our community, we may require documentation to verify the source of funds, identity, or transactions. These checks are standard and part of maintaining a safe platform. Failure to provide requested documents may delay or block withdrawals and lead to account restrictions.

What Happens When Rules Are Breached

We investigate suspected breaches thoroughly. Consequences depend on severity and evidence and may include:

• Temporary suspension while we conduct an investigation.
• Forfeiture of bonuses and winnings tied to the breach.
• Permanent account closure and confiscation of funds if fraud is proven.
• Reporting to relevant authorities and, where appropriate, legal action.

Account Closure and Termination

Players can close accounts by contacting customer support. We may also close or restrict accounts where we suspect illegal activity, breach of these Rules, or where we are required to do so by law or regulation. On account termination we will process outstanding withdrawals in line with our verification policies.

Disputes and Complaints

If you have a complaint, please submit it to our customer support team with relevant details. We aim to resolve issues fairly and promptly. Our complaints process includes internal escalation and a written outcome. If you remain dissatisfied, you can pursue independent dispute resolution where available in your jurisdiction.

Our Commitments — What we tested and verified

We tested multiple parts of the customer journey at The Pokies 114 to ensure transparency and fairness. Our results show:

• Registration and KYC processes are straightforward and guided.
• Deposits generally appear quickly and most common withdrawal paths operate reliably.
• Bonus terms are presented at claim time and wagering requirements are enforced consistently.
• Security controls and responsible gambling features are available and effective when configured.

Important Examples and Practical Scenarios

Below are common scenarios we encounter and how they are handled under these Rules.

1. Duplicate Account: If we detect multiple accounts for the same player, we will merge or close accounts after investigation and may void bonus funds associated with the duplicate accounts.
2. Failed Withdrawal Due to Bank Rejection: If your bank rejects a withdrawal, we will contact you to provide an alternative payout method and assist in re-processing the payment.
3. Bonus Abuse: If you use a duplicate account or automation to meet wagering requirements, the bonus and any winnings will be cancelled.
4. Game Malfunction: If a game error causes incorrect crediting, we will review logs and either restore correct balances or void affected bets in line with our fairness policy.

How to Contact Us

If you need help or want to send us documents for verification, contact our customer support via the channels shown on the site. For urgent matters such as suspected account compromise, contact support immediately. We will acknowledge and provide expected timelines for resolution.

Updates to These Rules

We may update these Rules from time to time to reflect improvements, changes in law or regulatory guidance, or to address operational needs. When we make material changes, we will provide notice on the site. Continued use of the service after such notice indicates acceptance of the revised Rules.

Final Notes and Player Responsibility

Playing on The Pokies 114 should be an enjoyable form of entertainment. You are responsible for ensuring you comply with local laws and for managing your play in a responsible manner. We provide tools and support to help you play safely; please use them. If at any point you disagree with these Rules, you should stop using the service and contact support if you need assistance closing your account.

This Rules page is intended to be comprehensive and practical. We tested the core processes and continue to monitor them to ensure fairness and transparency. If anything on the site is unclear or if you have questions about how these Rules apply in a specific situation, contact our support team and we will provide clarification.

Summary of Key Points

1. Register with accurate information and verify your identity when requested.
2. Play only if you meet the legal age and your jurisdiction permits online gambling.
3. Use your own payment methods; watch playthrough rules for specific deposit types.
4. Bonuses are discretionary and subject to specific wagering and game contribution rules.
5. We enforce strict rules against collusion, automation, multiple accounts and fraud.
6. Responsible gambling tools are available — use them to manage your play.

Thank you for choosing The Pokies 114. We are committed to running a secure, fair and enjoyable platform. Our team continuously monitors compliance and user feedback to improve service for all players.